Refund & Cancellation Policy

As a fresh-food delivery service, our refund and cancellation policy is designed to be fair to both customers and our kitchen, which begins preparing food shortly after an order is confirmed.

1. Order Cancellation

• Orders can be cancelled free of charge while their status is still "Placed" or "Confirmed" — call or WhatsApp us immediately using the numbers below.
• Once an order status changes to "Preparing" or later, it can no longer be cancelled, as ingredients have already been used.

2. Cash on Delivery Orders

No payment is taken until delivery, so no refund is applicable for cancellations made before preparation begins.

3. Online Payment Orders

• If you cancel before preparation begins, a full refund is issued to your original payment method via Razorpay, typically within 5–7 business days.
• If an item becomes unavailable after you order it, we will contact you to offer a substitute or refund the affected item.
• If your order does not arrive due to an error on our part, you are entitled to a full refund.

4. Quality Issues

If your order arrives incorrect, incomplete, or below the quality you expect, please contact us within 2 hours of delivery with details (and a photo, where possible). We will offer a replacement or a refund for the affected items, evaluated case by case.

5. How to Request a Cancellation or Refund

Call 7205918156 / 7609838833, message us on WhatsApp, or email miniswain94@gmail.com with your Order ID.